What management costs, and what it covers.
There is no fee to get started with Fan Global, and never has been. Here is how our fees work beyond that, what sits inside them, how commission is calculated in this industry, and exactly what we put in writing before you commit to anything.
One partnership that does it all, or a single specialist service.
Full Management includes everything. Growth and Chat are the specialist parts, available on their own.
| Feature | Full Management | Growth Services | Chat Management |
|---|---|---|---|
| Business & growth strategy | Included | — | — |
| Audience growth | Included | Included | — |
| 24/7 chat management | Included | — | Included |
| Operations & analytics | Included | — | — |
| Structured monthly reporting | Included | Included | Included |
| A dedicated senior manager | Included | — | — |
Scoped to your business, and never opaque.
There is no fee to get started: no upfront charge, no setup fee, no onboarding cost. What you pay is the ongoing management fee, and nothing before it. Beyond that, a single price list would pretend every creator is the same. Someone earning £3,000 a month and someone earning £40,000 need different things from us, so we scope each engagement and put the terms in writing before you commit.
- No upfront, setup or onboarding fees. Nothing to pay to get started
- A clear fee, agreed in writing before you commit. No surprises later
- No hidden costs and no long lock-in
- Scoped to your business, because no two engagements are identical
- You’ll know exactly what you’re paying, and on what basis, before you decide
Gross or net: the difference most creators miss.
If a firm quotes you a percentage, there is a second question that matters just as much: a percentage of what?
Subscription platforms take their own cut of your earnings before anything reaches you. A management fee calculated on gross earnings is taken from the total before that platform cut. The same percentage calculated on net earnings is taken from what actually lands in your account. The headline number can be identical while the amount you keep is not.
This is not a trick unique to our industry, and it is not always used as one. But it is the single most common reason a creator is surprised by their first month’s statement, and it is very easy to check. Ask any firm, including us, to state the basis in writing alongside the percentage. A firm that answers plainly is telling you something useful about how the rest of the relationship will go.
We go through the full commercial picture with you before anything is signed, and it goes in the written engagement agreement rather than being left to a conversation you have to remember. Our full guide to how agency fees work across the market →
The questions worth asking us, and everyone else.
These are the questions we would want a creator to put to us. Ask them of every firm you speak to, and compare the answers rather than the marketing.
Is there a fee to get started?
No. Fan Global does not charge an upfront fee, a setup fee or an onboarding fee, and never has. Nothing is payable to begin working with us. This is worth asking of any firm you speak to: a charge levied before any work has been done is one of the clearer warning signs in this industry. Our ongoing management terms are separate, and they are agreed with you in writing before anything begins.
What is the fee, and is it charged on gross or net?
Ask this of every firm you speak to, and get the answer in writing. The distinction matters more than most creators realise: the same headline percentage produces two materially different numbers depending on whether it is calculated before or after the platform’s own cut. We confirm ours in writing before you commit to anything.
Is there anything else I pay for on top?
Setup fees, onboarding costs and separately-billed promotional spend are all common in this category, and all worth asking about explicitly. We charge no setup or onboarding fee at all. For anything else that might sit outside the management fee, you will have the full picture in writing before you decide, and there are no hidden costs.
How long am I committed, and how do I leave?
A partnership should continue because it is working, not because you are trapped in it. Ask for the notice period and the exit terms as numbers, in writing, and be wary of any firm that is vague about either. We work on clear terms with a sensible notice period.
Who owns my account and my content?
You should remain the owner and the creative voice throughout. If any firm wants ownership or control of your accounts or your content, that is leverage over you rather than a service to you. Read our full checklist on this before you sign anything, with us or anyone else.
Can I start with a single service?
Yes. Growth Services and 24/7 Chat Management are available on their own. Most creators eventually move to Full Management once they see how we work, and both are included when they do.
What’s included in Full Management?
Everything in the table above: strategy, audience growth, chat management, operations, analytics, structured monthly reporting and a dedicated senior manager, in one integrated partnership.
The full nine-point checklist for evaluating any management firm →
Management has to earn its fee.
A management fee only makes sense if the business it builds is bigger than the business you would have built alone, by more than the fee itself. That is the whole test, and it is worth applying honestly before you speak to anyone.
In practice it tends to turn on whether your constraint is operational rather than creative: messages you cannot keep up with, promotional channels you have no time to run, decisions you are making without data. Those are the things a team removes. If your constraint is something else, management is an expensive way to solve it, and we would rather tell you that than take you on.
That is what a private review is for. We look at where your business actually is, and give you a straight answer.
Not sure whether management makes sense for you?
Request a private review of your creator business. We'll look at where you are today, understand what you're trying to build, and tell you honestly whether management would earn its fee, including if we think it wouldn't yet.
Strictly confidential. Read by a person, never an automated filter.